faq

Q
I have a question?

A
Well, do you?  Please send questions, concerns, compliments, complaints, and any fun gossip about Craig to hey@iholddrinks.com.  Or use this contact form.

 

Q
When will my order ship?

A
We’re so excited for you to get your order!  We will ship your order in 3-5 business days.  Waiting is the hardest part.

 

Q
What is your return/exchange policy?

A
We want you to looove your can holder. If you’re not totally thrilled (like, 100% thrilled), you can return or exchange any full priced item in unused condition within 30 days of purchase for a full refund on the original payment method.

Please note: all sale items are final sale and may not be returned or exchanged.

To return an item, please email help@iholddrinks.com.  Once we receive your item, we will promptly refund your original payment method.  Please note: all sale items are final sale and may not be returned or exchanged.

To exchange an item, please return the item you don’t want to keep, and then place a new order separately for the item you really want.

Please see our Customer Service Page for full policies.

 

Q
I got one of these as a gift, and it’s just not me.  Can you help?

A
Ugh, that’s kind of the worst.  If you'd like to return or exchange an item you received as a gift, please send an email to help@iholddrinks.com, and we’ll go from there. Don’t worry, we won’t tell the person who gave it to you.

 

Q
I messed up my order! What now?

A
Oh no! If you act fast, we might be able to help. Please email help@iholddrinks.com as soon as you can.  Let’s see what we can do!

 

Q
What size are these things?

A
These can holders fit a US standard 12-ounce can.  Your La Croix will fit.  (Unless it's one of those skinny cans, sorry.)  A fat 12-ounce beer bottle will fit snugly.  It will be a little loose on a standard 12-ouncer, but still totally doable.

Oh, you want dimensions?  3-3/4" W x 5-1/8" H (assuming it is laid out flat).

 

Q
Are these really premium?

A
These are the best can holders you can buy.  They’re made of top-quality neoprene, and feel wonderful in your hand as they snuggle your drink.  Mmm, yeah.

 

Q
Omg so fun!  Will you make a custom one for my birthday / bachelorette / company picnic / 75th annual gathering of accordion enthusiasts of upstate Pennsylvania?

A
No.

 

Q
How do I care for my neoprene can holder?

A
Lots of hugs.  We also like to spot-clean with mild soap (dish soap works) and cool water, rinse thoroughly, and air-dry flat.  Non-chlorine stain remover (such as Oxi-Clean) can be used on stubborn stains.  DO NOT dry-clean.  DO NOT tumble-dry or iron.  It will melt and ruin your dryer or iron, and you’ll be out one can holder, and everyone will be SO SAD.

While we do encourage pool-side use (NO GLASS BY THE POOL), please know that chlorinated water will cause color fading.  Please rinse with fresh water immediately after in-pool use.  Salt water may leave a mark, but a warm water soak should fix it right up.

 

Q
How do I get in touch about wholesale?

A
Please send all wholesale inquiries to wholesale@iholddrinks.com

 

 

Q
Can I call you on the phone?

A
No.