Customer Service
We want you to be 100% thrilled with your can holder. 100%! If something’s not cool, we will make it right. Please email help@iholddrinks.com for help, or fill out this contact form, and we will respond in 24-48 hours.
Didn’t receive your order? Can holder is all messed up and busted? Received the wrong item? Hate the way your can holder looks on your favorite canned beverage? All you gotta do is email us: help@iholddrinks.com. We’ll make it better.
We try our damndest to be accurate in website descriptions, pricing, color, and all that jazz. Errors can happen, however, so we greatly appreciate your patience and understanding if we make a mistake.
Our Policies (omg so boring)
Returns & Exchanges
We feel you. Our returns are two things: 1. Free. 2. No hassle.
We want you to looove your can holder. If you’re not totally thrilled (like, 100% thrilled), you can return or exchange any full priced item in unused condition within 30 days of purchase for a full refund on the original payment method.
To return an item, click HERE (omg so easy). Once we receive your item, we will promptly refund your original payment method.
To exchange an item, please initiate a return for the item you don’t want to keep (by clicking HERE), and then place a new order separately for the item you really want.
Need help? Email help@iholddrinks.com. We got you.
If you'd like to return or exchange an item you received as a gift, please send an email to help@iholddrinks.com, and we’ll go from there. Don’t worry, we won’t tell the person who gave it to you.
Shipping
We offer free U.S. ground shipping on orders of 2 or more coozies.
For orders of 1 coozie, shipping costs will depend on the shipping address and the shipping method you choose at checkout, but are typically super cheap.
At this time, we are not able to ship internationally (we're USA only).
Orders will ship in 1-2 business days, or as soon as humanly possible.
Quality Guarantee
We completely stand behind our products. (We’re very, very, very small people. GET IT?) But mistakes do happen, even to Beyoncé. If you receive a damaged product, please let us know as soon as possible. All our products have a 1 year limited warranty against defects in material and workmanship.
Please note: this doesn’t cover general wear and tear that happens through normal use. It also doesn’t cover damage that occurs because you shot it out of a cannon or gave it to your dog for a chew toy. But you knew that, you smart person, you.
To initiate a warranty claim, please email help@iholddrinks.com.